This post is an appeal to my massive fan-base. Like in the old Tarzan movies when Johnny Weissmuller made that jungle cry and the elephants and lions trampled down the wicked poachers and Apple Support people.
I have saved up some money and been buying iTunes cards to accumulate enough to purchase Logic X at the Apple App Store. I now have almost $250 CAD in iTunes money. Logic costs $199.99 USD. With exchange rates as of September 17th, 2013 and Ontario sales tax, my total should come to about $232 CAD. Nevertheless, App Store will not accept my “Download App” request and wants me to “select a method of payment”. Naturally, I went to App Store support and there I met Claire. Here is our correspondence so far:
I have about $202.00 in my App Store account, but the App Store will not allow me to purchase Logic X which is listed at $199.99 – when I click “purchase app” it sends me to a page to select payment method. Is this a US/Canada dollars exchange issue? Please help.
Thank you for contacting iTunes Store Customer Support. My name is Claire and I will be assisting you today. Hope your day is going great so far.
I understand you’re unable to purchase “Logic X” which is listed at $199.99. I am happy to assist you.
I have checked our records and I would like to confirm your current store credit balance of 202.83 CAD.
Christian, the item may have added a tax above the original price that is why you are unable to continue purchasing this. The iTunes Store endeavors to offer you competitive prices on current selections.
Your total price will include the price of the product plus any applicable sales tax (in effect on the day of download). Apple reserves the right to change prices for products offered at the iTunes Store at any time, and does not provide price protection or refunds in the event of a price drop or promotional offering.
You’ll find answers to your questions about pricing and many other topics in the iTunes Store Terms of Sale:
If you have a specific question about your account, billing, downloading music, or iTunes Store content, please let me know. I will be happy to assist you further.
I hope this information has been helpful. Thank you for using iTunes Store.
Have a great day!
iTunes Store/Mac App Store Customer Support
Please Note: I work Sunday-Thursday, 7:00AM-4:00PM EST
Fair enough. Sales tax may be an issue. It would be nice if App Store could just make that clear instead of making me check with support people, but I’m a good sport and Claire says she is happy to assist me. Anyway, I go get more iTunes money (like Itchy and Scratchy money – like regular money, but it’s fun!) and try again. In the meantime, Claire is confirming prompt and full resolution of my issue. And she’s still happy! I can tell. That makes me happy too.
This is just a quick follow-up to your previous request. I wanted to ensure that your iTunes Store issue has been taken care of. I am looking forward to your reply so that I can be certain it has been fully resolved.
iTunes Store/Mac App Store Customer Support
Please Note: I work Wednesday-Sunday, 8:00AM-5:00PM EST
Note my cagey, non-committal response ;)
I’ll know as soon as I can buy another card to pay for my sales tax.
Unfortunately, things go bad, like in Romeo and Juliet.
My App Store account is now at $232.83. In Ontario sales tax is %13. If I add that to $199.99 (price of Logic X), I get $225.99, so my account should cover it. Would you be able to tell me or find out why I still can’t purchase Logic X?
Thanks very much!
Claire responds, but with no salutation or working hours.
Thank you for writing back.
At this time, I can see no errors on my end. What I can suggest you now is to add more credit, or add a credit card to your account to the account then try to purchase again.
If you need further assistance, please email back and I will be happy in assisting you.
Now, that might be a little fib, since I do email her back…
Hello Claire – Thanks for your reply.
I do not have a credit card. That is why I have bought over $200 in App Store money. Having covered my sales tax on top of the purchase price of Logic X, there should be no need to add more credit.
If you cannot tell me why I can’t purchase Logic with the money I have on the account, I don’t really have another course of action. Logic is only sold through the App Store at a price of $199.99.
If the App Store cannot resolve this problem or tell me what the problem is, can I have my money back?
… and there is no reply. Of course, this is Tuesday, and Claire is off. I shall keep you updated…
OK – this was sent Thursday, September 15, 2013, couple of days after my last email.
Hello Claire – I can’t really drop this matter. I have spent too much money accumulating enough to download Logic X. I have put $15 more into my account so it is up to $247 CAD. The App Store still won’t download. This issue is not resolved so I don’t know why you are not answering my last email to you.
The App Store shouldn’t be able to just take my money and refuse to let me download the app. On the other hand, I don’t know what I can do about it. I have put our email exchange onto my blog at cowstongue.com and I guess I will look for a Canadian consumer protection agency and see if they will look into it.